About Us

Help is a Queensland-based social enterprise helping people with disability lead fulfilling and independent lives. Over the past 50+ years, we’ve created an integrated network of services to provide people with disability the essentials, routine, and stretch they seek in life. Whether it’s employment, learning, living arrangements, community involvement, or anything else in between – we work alongside people to help them achieve the things they set out to. We do this with the help of our social enterprise businesses, organisational partnerships, and DES and NDIS service streams. We like to think of it as an ecosystem of opportunity.

What’s in it for you?

At Help we believe that every person is the master of their journey. And that starts with our team. We strive to create an environment where employees openly embrace our mission and vision and can live our values every day. As a valued member of our team we’re committed to looking after you, by offering some great benefits including:

• Company Vehicle through Salary Packaging 
• An extra 4 days a year of paid personal wellbeing leave!
• Excellent salary sacrificing benefits! Package up to $15,900 of your annual salary tax free, and additional $2,560 for meal and entertainment expenses
• A supportive work environment which values your personal and professional life, ensuring a perfect work-life balance
• Global benefits on our rewards platform - Perkbox! Get access to exclusive perks, thousands of deals and discounts for you to use every day!
• Access to Help’s Health and Wellbeing wellness platform
• Recognition of loyalty through our Service Award Program
• Free counselling sessions through our Employee Assistance Program (EAP)
• The opportunity to make a difference in the lives of people with disability.

About the Role

Disability Accommodation Coordinator position provides a high level of service and leadership direction to ensure participants satisfaction is achieved by creating an enjoyable, safe and respectful home for each individual. The role requires providing direction and guidance to Support Workers to deliver effective and efficient services in the Supported Living Disability portfolio.

The Disability Accommodation Coordinator is responsible for, but not limited to the:

• Provision of high-quality disability supports for people living in supported accommodation
• Supervision and coaching of HELP Disability Care Support staff to ensure person centred active support is delivered to the people they support;
• Management of the appropriate funding and scheduling of participants living in Supported Accommodation Is a Person Centred Active Support Champion. 
• Develop and maintain collaborative partnerships with key stakeholders and networks
• Oversight and administration of the daily programs and routines for staff and participants
• Coach and mentor support staff in Person-Centred Active Support
• Ensure that supervision and supports for each participant is maintained in accordance with customer service agreement
• Ensure all reporting requirements are met for participants including staff notes in the client management system. This also includes reporting requirements of staff and operational issues
• Provide people leadership support to your direct reports, including but not limited to performance, absence management, engagement and operational requests.
• Make decisions aligned to drive the financial performance, care and vision of HELP Enterprises.
• Implement and monitor participant plans, including Individual Goal Plans (IGP), Health Plans and Positive Behaviour Support Plans
• Organise and attend health related appointments of participants if required and report outcomes to all relevant stakeholders
• Facilitate, attend and participate in meetings and team building activities
• Liaise with intake team to facilitate meet and greets with new participants

This is a Full-Time position located at Mitchelton

About You

As a disability accommodation coordinator, you will be dedicated to ensuring equal access and opportunities for individuals with disabilities. Working collaboratively to create an environment where everyone can thrive and reach their full potential, regardless of any challenges they may face.

• At least 2 years’ experience supporting people with disabilities
• Ability to problem solve and exercise judgement
• Strong interpersonal and communication skills
• Ability to design, plan and effectively deliver organisational projects at appropriate level of experience
• Ability to work well under pressure and prioritise competing responsibilities
• Committed to the delivery of services to people with disability who access supports under the NDIS
• Demonstrated knowledge and understanding of the NDIS
• Ability to provide ideas and solutions clearly to all stakeholders from diverse backgrounds
• Demonstrated ability to utilise program resources to achieve measurable outcomes consistent with goals 
• Certificate IV in Disability or equivalent OR Associate Diploma (preferred)

How to apply for this role?

If you’re looking for a rewarding role with an innovative and diverse organisation, we encourage you to submit your application.

Applications close: Applications will be assessed as they are received.

Contact: To learn more about this opportunity please contact the Recruitment team on: recruitment@helpenterprises.com.au

As part of our recruitment and selection process, all successful candidates must have or be willing to undertake a range of checks including verification of working rights, Working with Children (Blue Card), NDIS Worker Screening (Yellow Card), professional reference checks and a national police check.